Online Consultation Terms

The nature of the service

Ekshef is an online consultation service in pediatric cardiac surgery. You upload your child's reports and write your question; Assoc. Prof. Waleed Ismail reads them and sends you a written opinion in your account.

The consultation is a consultant's opinion on the uploaded documents only. Specifically, this means:

No medication is prescribed in the consultation and no prescriptions are written.
The consultation does not replace the clinical examination at the clinic, which remains the basis of the final decision.
The service is not to be used in emergencies.
How precise the opinion can be depends on how accurate and how complete the reports and information you upload are.

Who may use the service

The service is for the child's guardian (the father, the mother, or the legal guardian). By requesting a consultation you confirm that you are the child's guardian or are authorized by them, and that you have the right to share the child's medical data.

You must be 18 or older to create an account and complete a payment.

What you must provide

For the opinion to be useful, we need from you:

The most recent echocardiogram report, and catheterization or previous operation reports if there are any.
Your child's current weight and age.
The medications the child is taking now, and their doses.
A specific question: what exactly worries you, and which decision you need help with.

If the information is incomplete to the point that no opinion can be given, we ask you to complete it before the reply is issued.

Reply time

Reply within 48 working hours from payment confirmation. Working days are Saturday through Thursday; Fridays and public holidays are not counted toward the period.

If we ask you for further information, the clock stops until you send it.

Follow-up questions

Once the reply arrives you can ask 2 follow-up questions within 14 days, at no extra charge, provided they are about the same case and the same reports.

A question that opens a new medical subject, or rests on new reports, is treated as a new consultation.

The video call

If you choose the video call service, the appointment is set once payment is confirmed, and the following rules apply:

Be there at the time of the call. We wait ten minutes from its start.
The call can be rescheduled once, free of charge, at least 12 hours before the appointment.
Not attending without notice in advance counts as having used the service, and the fee is not refunded.
If the call cannot take place for a reason on our side, we reschedule it or refund the full amount, whichever you choose.

Limits of liability

The opinion given is a professional judgment based on the documents uploaded, as they stood when they were submitted. The site does not guarantee any particular treatment outcome, and bears no responsibility for decisions taken without a clinical examination or without going back to the treating medical team.

Nothing above affects any liability that Egyptian law does not permit to be excluded by agreement, including the provisions of the Medical Liability and Patient Protection Law No. 13 of 2025.

The governing law

These terms are governed by Egyptian law, and the Egyptian courts have jurisdiction over any dispute arising from them.